🔄 OneSideBuy Cancellation & Return Policy 🛍️

We want your shopping experience at OneSideBuy to be smooth and worry-free! If you need to cancel an order, return a product, or request an exchange, we’ve made it super easy for you. Here’s how: 👇

1️⃣ Cancelling Your Order ❌

🕒 When Can You Cancel?

You can cancel your order within 24 hours of placing it. ⏳
Cancellation is possible directly from your OneSideBuy account on our website. 💻
If your order has already been shipped, we won’t be able to cancel it. 🚚

🔔 If We Cancel Your Order

Although rare, we may have to cancel your order due to:

🚫 Out-of-stock items
💳 Payment issues or security concerns
❌ Technical errors (pricing or product details mistakes)

📢 If this happens, we’ll notify you immediately and issue a full refund within 5-7 business days. 💰

2️⃣ Returning or Exchanging a Product 🔄

✅ When Can You Return or Exchange?

We accept returns or exchanges if:

📦 You received a damaged, defective, or incorrect item.
🕒 You request a return within 7 days of receiving your order.
🏷️ The product is unused, unwashed, and in its original packaging.
📏 Size issues? No problem! You can exchange for a different size. 👗

🚫 What Can’t Be Returned?

Some items cannot be returned:

❌ Products marked as “Final Sale”.
🧼 Used, washed, or altered items.
🛍️ Accessories, undergarments, and customised products.

🔄 How to Initiate a Return or Exchange?

1️⃣ Go to your OneSideBuy account on our website. 🌐 2️⃣ Submit a return request with your order details & images. 📸 3️⃣ Our team will review your request and confirm eligibility. ✅ 4️⃣ If approved, follow the return instructions provided. 📦 5️⃣ Once received, we’ll process your refund or exchange within 5-7 business days. 💵

3️⃣ Refund Process 💰

💳 How Do We Process Refunds?

Prepaid Orders: Refunds will be sent back to your original payment method within 5-7 business days. 🔄
Cash on Delivery (COD) Orders: You can receive your refund as store credit or a bank transfer. 🏦

⚠️ Partial Refunds

In some cases, a partial refund may be issued if:

The returned item is not in its original condition.
The return request is made after the return period.

4️⃣ Return Shipping: Who Pays? 🚚

If we sent the wrong or damaged product: We cover the return shipping costs. ✅
For size exchanges or other reasons: You’ll need to cover the return shipping charges. 📦

5️⃣ Need Help? We’re Here! 🤝

If you have any questions about cancellations, returns, or refunds, don’t hesitate to reach out! 📲

📧 Email: Jarusveejar5@gmail.com ✉️
📱 WhatsApp: 8882751693 💬

Thank you for shopping with OneSideBuy – we’re committed to making your experience smooth & enjoyable! 🎉💖