❓ Frequently Asked Questions (FAQ) – OneSideBuy 🛍️

Got questions? We’ve got answers! Check out our FAQs to make your OneSideBuy experience smooth, secure, and hassle-free. 💡✨

1️⃣ General Questions

🔹 What is OneSideBuy? OneSideBuy is your ultimate destination for trendy fashion, accessories, and home decor at the best prices! 🛍️💖

🔹 How can I contact customer support? We’re always here to help! Reach out via: 📧 Email: Jarusveejar5@gmail.com
📞 Phone/WhatsApp: 8882751693
📍 Address: Saket, Delhi, India 🏠

2️⃣ Ordering & Payments

🔹 How do I place an order?

Browse & select your favourite products. 🛒
Add them to your cart & proceed to checkout. 💳
Enter your shipping details & complete payment.
Sit back & relax – we’ll handle the rest! 🚚

🔹 What payment methods do you accept? ✅ UPI (Google Pay, PhonePe, Paytm)
✅ Debit/Credit Cards 💳
✅ Net Banking 🏦
✅ Cash on Delivery (COD) 💵 (Available for select locations)

🔹 Can I modify or cancel my order?

Orders can be cancelled within 24 hours of placing them.
Once shipped, cancellation isn’t possible, but you can request a return after delivery. 🔄

3️⃣ Shipping & Delivery

🔹 Do you offer free shipping? Shipping charges vary depending on the product & location. You’ll see the exact shipping cost at checkout. 📦

🔹 How long does delivery take?

Metro Cities: 3-5 business days 🏙️
Other Locations: 5-7 business days 🌍

🔹 Can I track my order? Absolutely! 📍 You’ll receive a tracking link via email/SMS once your order is shipped.

4️⃣ Returns & Refunds

🔹 What is your return policy? We accept returns if:

You receive a damaged, defective, or wrong item. ❌
The product is unused, unwashed, & in original packaging. 📦
A return request is placed within 7 days of delivery. 🗓️

🔹 How do I request a return?

Visit Your Orders in your OneSideBuy account.
Select the item & submit a return request. 🔄
Our team will review & guide you on the next steps.

🔹 How long does a refund take?

Prepaid Orders: 5-7 business days (credited to the original payment method). 💳
COD Orders: Refunds are provided as store credit or via bank transfer. 💵

5️⃣ Selling on OneSideBuy

🔹 How can I sell on OneSideBuy? Simple! Follow these steps:

Sign Up as a seller on our platform. 📝
List Your Products with great images & descriptions. 📸
Start Selling & Get Paid! 🚀

🔹 Who handles shipping?

Option 1: We handle pickup, packaging & delivery for you! 🚚
Option 2: You can ship products yourself. 📦

🔹 When do sellers get paid? Payments are transferred every 7-10 days after successful order delivery. 💰

6️⃣ Still Need Help? Contact Us!

We love hearing from you! 💬 Whether it’s a query, feedback, or just a hello – we’re always ready to assist. 🤝

📧 Email: Jarusveejar5@gmail.com ✉️
📞 Phone/WhatsApp: 8882751693 📲
📍 Address: Saket, Delhi, India 🏠

Thank you for choosing OneSideBuy – where fashion meets convenience! 🛍️